Managing lost or damaged shipment

Feature
1

Rational

Sometimes, there could be a problem with the shipment sent to the customer. A part of the shipment could be damaged during the shipping, or products are lost, … So we need to ship again the products (for free) without creating a new sale.

Proposal

We could extend sale complaint module to add shipment line as origin and add a new action “Reshipment’“ that will add new sale lines with product, quantities to reship, unit_price = 0 and origin= sale_complaint. Then we could reprocess the sale to create the new shipment.

On the invoice report, we should test to not display those added lines with origin sale_complaint and unit_price=0.

Implementation

1 Like
2

I do not think this will work. If the origin is a shipment move than the action can be only on the shipment because a shipment move may be related to multiple sales.
So either the action is to create a new move with this move as origin or the origin is a sale line and the action is to create a new sale line.
I think the later is the best option as it will be managed in the eventual grouping methods.