I am trying to understand the standard, correct workflow in Tryton for handling a supplier product return after an invoice has already been posted. I have successfully managed the stock and the document creation, but I want to make sure I am doing the final accounting steps properly.
Here is what I have done so far:
Stock Return: I manually created a Supplier Return Shipment for the returned units and processed it to Done to correct our warehouse inventory.
Credit Note: I used the Credit wizard on the original posted invoice to generate a draft credit note, adjusted the quantities to match the return, and posted it.
My Question: Now that both the original invoice and the credit note are posted, they are both sitting as open items on the supplier’s account.
What is the standard Tryton way to handle this next step?
Should I use the Partial Reconciliation feature in Financial > Processing > Reconcile Lines to offset the credit note directly against the invoice before any cash payment is made?
What is the best practice to clear the credit note out of the open items so that only the true remaining net balance shows up on the invoice?
Normally if you have a purchase for the supplier, you just need to just credit the purchase which will create for you the return shipment and the supplier invoice. If you are not using purchase module you should do it manually (as you already did).
Normally in the amount to pay of the party you will have alread the correct balance.
If you want to combine both lines into a single one you can use the Group Moves wizard. I see this is missing some documentation so I create a proposal to document it. You can see it here:
This is not the proper way because this will reduce the cost of the purchased goods without taking into account the return.
Indeed you should create the credit note based on the credit note that your supplier has sent.
And if you do not use the purchase with negative quantities to manage together the return shipment and the credit note, you must manually link the credit note lines with the corresponding stock return moves.
So, should I leave the invoices as is?
No need to pay for these invoices?
In case of paid invoice, if I want to return any purchased item, then what would be the steps?
In this scenario, when I’m using return purchase wizard, it is creating the return with negative quantities with negative balance. Now, should I create the shipment and invoice in the same way as we do with the normal purchase. Then, what to do with the invoices (the return purchase and the original purchase)?