I have the follow case
- Create a sale and process it.
- Post the invoice and after cancel (wrong TAX ID), and after create a new invoice with the correct data.
- Validate the shipment.
- The customer return the sale for wrong product sended. The currect sale has in invoice state: Exception, but when the Return button is pressed, it creates a new invoice and shipment return with negative amounts. I know these is the expected behavior, but in these case I need to cancel the new invoice created in step 2. I’m not sure how to manage these case.
Another question, some times, when a sale is returned I don’t need to create a new invoice but only cancel the invoice and create the shipment return How can manage these?
Thanks in advance!