I’m still trying to find the best solution for a problem described here - how do I reconcile a payment, a credit note and an invoice.
On the way I stumbled over the accounting > statements feature and found that I can reconcile bank payments with invoices there. That appeals to me, as with this method (AFAIU) I can work my way through the bank statement.
No problem with using a bank statement and an invoice - works nicely. When trying to create a position with the credit note in question - that one is selectable. But it I chose it, it will immediately disappear.
(That box encircled in red gets empty immediately.)
Could the reason be that I cannot set up a statement journal? - Or is that feature not meant to reconcile credit notes as well?
Probably the issue is that for negative amounts the party payable account is used instead of the receivable one.
So credit notes do not appear because they use the receivable account of the party.
If that is your problem, changing the account should fix it.
Thank you for this thought, Sergi. When trying to create a line at origins, after typing in the party, the account automatically is set to my standard receivable account. I changed that to my standard payable account - but then I no longer could select any of the invoices at “related to”.
Just for clarification: When set to “receivable account”, the credit note appears and can be selected, but disappears immediately.
Sorry for having to bother you over and over again…
But the “statement lines” tab is completely empty, so all these invoices are untouched; and status of the credit note definitely is “posted”, and not “paid”.
