The smtp server does not work with the tryton version 5.2

Support System Administrator
1

Hi,

After make a tick on send email on Level field when i try to create a dunning,there was an error shown below ,otherwise i have configured my smtp server on trytond.conf , my tryton version is 5.2.

Is the version have a relation about that !?because when i have tested that on my own version 6.0 it works normally!

this is the error:

Traceback (most recent call last):
File “/trytond/wsgi.py”, line 104, in dispatch_request
return endpoint(request, **request.view_args)
File “/trytond/protocols/dispatcher.py”, line 47, in rpc
return methods.get(request.rpc_method, _dispatch)(
File “/trytond/wsgi.py”, line 72, in auth_required
return wrapped(*args, **kwargs)
File “/trytond/protocols/wrappers.py”, line 131, in wrapper
return func(request, pool, *args, **kwargs)
File “/trytond/protocols/dispatcher.py”, line 209, in _dispatch
transaction.commit()
File “/trytond/transaction.py”, line 221, in commit
datamanager.tpc_vote(self)
File “/trytond/sendmail.py”, line 101, in tpc_vote
self._server = get_smtp_server(self.uri)
File “/trytond/sendmail.py”, line 59, in get_smtp_server
server = connector(uri.hostname, uri.port, **extra)
File “/smtplib.py”, line 255, in init
(code, msg) = self.connect(host, port)
File “/smtplib.py”, line 339, in connect
self.sock = self._get_socket(host, port, self.timeout)
File “/smtplib.py”, line 310, in _get_socket
return socket.create_connection((host, port), timeout,
File “/socket.py”, line 808, in create_connection
raise err
File “/socket.py”, line 796, in create_connection
sock.connect(sa)
OSError: [Errno 101] Network is unreachable

thanks in advance.

2

Your SMTP server configured is not reachable. It is a configuration or network issue.

I strongly suggest you to use only supported tryton series.

3

my network is fine and about the configuration of trytond.conf i have copy just the workful statements that i already used for my tryton 6.0 and work normally.

this is my own configuration (settings smtp) on trytond.conf

[email]
uri = smtp+tls://alvarespokomi@gmail.com:xxx@gmail.com:587
from = alvarespokomi@gmail.com

is there other settings i should made !

4

The error says it’s a network issue. Please try to telnet the Gmail service from your server before any further validation.

5

Hi,

what do you mean by telnet the Gmail service from the server

6

If you’re in a linux server:
$telnet smtp.gmail.com 587