we need some guidance on how to implement our sale&production-process best in tryton.
In short: On some Orders we get raw material from the customer (here stainless pipes). We then do some production steps on this material (like sawing, drilling, forming) to get the ordered parts. The quantity produced may differ from the quantity ordered due to failures in production.
We’re doing a service for our customer. Our customer expects a delivery note upon receipt of the parts, which is not possible for services in Tryton.
Our goal is not to book the supplied material and send it through a production process, as the effort involved seems too great.
An internet search provides us with several solutions, some of which seem to us like AI hallucinations.
We are supposed to label the service as storable, but we don’t know how to do that.
We should build a kit Article and add the Service as Part but we’re not able to do so.
Please can you point us toward a possible solution.
For me this is a complete new field that Tryton does not cover yet.
You can not use product, stock and production modules for that because you do not own the material on which the work is done.
For me this looks more like a repair management (which can consume some goods/products).
Tryton does not really support work on customer-owned material as ced states. Stock and production assume you own the inputs, so what I will explain next can only be a workaround.
Practical approach:
Create a stockable product representing the finished part returned to the customer.
Sell this product so Tryton generates an outgoing shipment and delivery note.
Add a service line for the actual processing work (this is what you invoice).
Use sale_supply_production with a BOM without inputs (no customer material booked).
Produce and ship the actual good quantity; scrap is reflected by producing less.
Limitations:
No real material tracking.
No ownership modeling.
Production is only a logistical tool.
If you need full traceability of customer material, you are outside Tryton’s current scope; consignment stock would be the closest fit, with much higher effort.