I’m thinking since a few times that we should have an “Howto” category with some sub-categories: “Developer”, “User”, “Administrator”.
Each post would be a wiki and any comments will be moved by moderators to a dedicated topic on support to be answered.
To guarantee the quality, only “trust_level_2” users will be allowed to post on it.
A topic should be focused on a single point like “How to create a new user”, “How to post an invoice” etc. They may require the completion of other howto’s (e.g. in “How to post an invoice”, it may require to follow first “How to create a product” and “How to define taxes”).
The howto must be focused only on general aspects and go straight to the point without going too much in detail (like avoiding to talk about a small feature of an optional module). So they must remain short but they can use screenshot made with the demo server.
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