How to cancel a drop shipment?

Support User
1

Hello,

by accident, I created a drop shipment with much more items than actually shipped to the customer, and set it to “delivered”, so it appears in my customers’ invoice.

My best guess was that I need to create a reverse drop shipment. But with supplier and customer filled in the correct fields, Tryton would not accept a negative number of items. With supplier and customer reversed, I get a “wrong domain” error.

Would somebody be so kind and explain the correct approach to retract a drop shipment? - Or would fellows just correct the customer and supplier invoices (and maybe put a comment into the direct shipment entry)?

Thanks a lot in advance
EG

2

I guess you could cancel the drop shipment, then manage the exception on the sale and purchase to recreate a new one.
And then delete the invoice to let the sale recreate a new one.

But you should test this scenario before applying on production data.

3

Thank you for your quick reply.

Well - core of my question was how to achieve this. In drop shipments, I could not find a “cancel” entry under the wizard icon or similar.

EG

4

Indeed the cancellation of shipment done is only allowed by code thanks to Allow to cancel a done supplier shipment (#13489) · Issues · Tryton / Tryton · GitLab.
Also the issue missed to update the drop shipment: Allow cancellation of a drop shipment (#14223) · Issues · Tryton / Tryton · GitLab.

5

Thank you, Sir.

If I understood correctly, cancellation of a drop shipment is not possible at the moment. True?

If so - is it true that just correcting sale and purchase and leave the wrong drop shipment (with a note about the mistake) as it, would be a bearable stopgap, as drop shipments do not affect storage levels?

EG

6

Indeed you do not absolutely need to correct the drop shipment as it has no impact on the real stock of the company.