Sale complaint usage

Support User
1

Hi,

Trying to use sale_complaint module, I didn’t find how to fill a complaint. On http://demo5.0.tryton.org I created a complaint type : “Missing item” with Origin=Invoice Line.
I go to Sales and complete a sale for customer Cooper’s Seafood House (invoice posted, shipment done).
Then on a new complaint form, I choose Customer=Cooper’s Seafood House ; Type=Missing item. After choosing in the list for Origin the item “Invoice Line”, this entry disappear and is no more available ; I see no way to select the invoice line concerned by the complaint.

2

Indeed it is a regression introduced by Domain inversion for child_of does not work when the domain use a reference field. (#7869) · Issues · Tryton / Tryton · GitLab it should be fixed by Filter selection on Reference model without model constraint (#8300) · Issues · Tryton / Tryton · GitLab

3

Hi,

Sorry for asking something that seems simple.
I don’t understand how the changesets of Issue 8300 are integreted in 5.0 version: after updating to 5.0.17 I still have the erroneous behaviour…

4

I guess you must fill a bug report with a proper way to reproduce on the latest versions.

5

Seems the pb was only that the Sale Configuration > Complaint Sequence was not filled in… I didn’t notice there was a new configuration entry here.

It would be great if one of the actions to solve the complaint could be “return the products” (when already sent) or “cancel the client shipment” (when not sent).

6

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