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Support User
1

Hello Tryton Community,

I have an issue problem related to processing the incoming emails in Tryton. As Tryton does not have a built in email inbox, I will fetch and process emails with an external email server “Postmark”.
Here’s the setup I have so far:

  1. Configuration Steps:
  • I have created a rule with the following details:
    • Generated a URL and copied it into the inbound webhook URL in Postmark.
    • Set the inbound email address provided by Postmark as the Destination.
    • Selected Incoming Document in the Action field.
  • Saved the rule.
  1. Testing:

  • As I am working on localhost, I used ngrok to inspect the communication. I observed a response with 204 NO CONTENT.

  • However, No Document I found under path “Documents/Incoming Documents/”

Issues:

. No Documents in Incoming Documents Menu:

  • Despite the 204 NO CONTENT response, no documents appear in the Incoming Documents menu.

thank you for your help!

2

I guess it is already proceeded and so it is in the “All” tab with a supplier invoice created.
If you do not want automatic processing, you must uncheck “Process” in the rule.

4

I tried this now by uncheck “Process” and retested again but nothing appear in incoming Documents

5

Is there another steps i need to do to pass the attachment from email in Incoming Documents Menu?

6

Check first if the email is received in the inbox.

9

The process should apply the rule if it matches the criteria but apparently it does not.

It is also strange that the data type is raw.
Have you set the type parameter to postmark in the inbound URL?