How to create a new invoice, when the first one was credited?

Support User
1

Hello, dear Tryton experts,

I’m in trouble with crediting an invoice, as I was told this is the best proper way to correct a faulty invoice.

My scenario:

  • sale done
  • invoice posted, not yet paid
  • invoice credited with the “credit invoice” wizard; tried both option on box “with refund”
  • posted credit bill
  • found two complementary invoices

Now I need to create a new invoice. But at the sale, there still is a posted invoice. And the sale is either in state “awaiting payment” or “paid”, depending on “with refund” selection.

How can I now create a new invoice? IMHO, it should be linked to the sale created before.
I’d be really greateful for a step-by-step-explanation for dummies… (;

Greetings,
EG

2

Once posted the invoice can no more be modified.

It can no more be created by the sale as for the sale the invoice has been created and posted.

If you care about correct price for reporting, you show use the Account Invoice Correction Module instead of making a credit note as it will keep the link with the stock moves.

Otherwise you will have to create the invoice manually.

3

Thank you, Sir, for your advice.

So I checked the correction module. Is a workflow as follows correct:

  • hit “correction”
  • select items to be corrected
  • at the new created invoice, delete entries with positive amounts, keep those with negative
  • post new invoice and send it to customer

Correct to do so?

Thank you.
EG

4

No you must keep both as you must cancel the previous invoice lines.
You just need to “update” the positive lines with the correct values.