# Unable to activate account on roundup
**URL:** https://discuss.tryton.org/t/unable-to-activate-account-on-roundup/4068
**Category:** Site Feedback
**Created:** [April 16, 2021, 5:19am UTC](https://discuss.tryton.org/t/unable-to-activate-account-on-roundup/4068 "2021-04-16T05:19:35Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@wyoming](https://discuss.tryton.org/u/wyoming)
#### Post date: [April 16, 2021, 5:19am UTC](https://discuss.tryton.org/t/unable-to-activate-account-on-roundup/4068/1 "2021-04-16T05:19:35Z")
Hi all!
I tried to register account on [http://bugs.tryton.org/](http://bugs.tryton.org/).
- I entered “YEKT” as timezone in my account. Which refers to [Yekaterinburg Time - Wikipedia](https://en.wikipedia.org/wiki/Yekaterinburg_Time).
- When I visited activation link in email, it redirected me to list of issues and also it showed “YEKT” in red rectangle (almost like in attached screenshot) 
- when I tried to login, it showed attached screenshot
[Edit: 2021-04-16 10:21 YEKT] Account name is “wyoming”
---
### Author:  [@ced](https://discuss.tryton.org/u/ced)
#### Post date: [April 16, 2021, 7:31am UTC](https://discuss.tryton.org/t/unable-to-activate-account-on-roundup/4068/2 "2021-04-16T07:31:16Z")
Here is the report: [Issue 2551128: Impossible to validate a user with unknown timezone - Roundup tracker](https://issues.roundup-tracker.org/issue2551128)
I applied the patch on our instance, could you retry activate your account.
_PS: the timezone must be entered as path like `Asia/Yekaterinburg`_
---
### Author:  [@wyoming](https://discuss.tryton.org/u/wyoming)
#### Post date: [April 19, 2021, 7:25am UTC](https://discuss.tryton.org/t/unable-to-activate-account-on-roundup/4068/3 "2021-04-19T07:25:29Z")
> [@ced](#):
>
> I applied the patch on our instance, could you retry activate your account.
I visited actiavation URL. Nothing changed. Same behavior.
> [@ced](#):
>
> PS: the timezone must be entered as path like `Asia/Yekaterinburg`
Ok. Should I reregister?
---
### Author:  [@ced](https://discuss.tryton.org/u/ced)
#### Post date: [April 19, 2021, 7:44am UTC](https://discuss.tryton.org/t/unable-to-activate-account-on-roundup/4068/4 "2021-04-19T07:44:25Z")
The link has probably expired now. You should try to register again.
---
### Author:  [@wyoming](https://discuss.tryton.org/u/wyoming)
#### Post date: [April 19, 2021, 8:05am UTC](https://discuss.tryton.org/t/unable-to-activate-account-on-roundup/4068/5 "2021-04-19T08:05:01Z")
> [@ced](#):
>
> You should try to register again.
Done. Thanks for your help!