# Sale complaint usage
**URL:** https://discuss.tryton.org/t/sale-complaint-usage/1345
**Category:** User
**Tags:** sales
**Created:** [April 20, 2019, 8:39am UTC](https://discuss.tryton.org/t/sale-complaint-usage/1345 "2019-04-20T08:39:12Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@jcm](https://discuss.tryton.org/u/jcm)
#### Post date: [April 20, 2019, 8:39am UTC](https://discuss.tryton.org/t/sale-complaint-usage/1345/1 "2019-04-20T08:39:12Z")
Hi,
Trying to use sale\_complaint module, I didn’t find how to fill a complaint. On [http://demo5.0.tryton.org](http://demo5.0.tryton.org) I created a complaint type : “Missing item” with Origin=Invoice Line.
I go to Sales and complete a sale for customer Cooper’s Seafood House (invoice posted, shipment done).
Then on a new complaint form, I choose Customer=Cooper’s Seafood House ; Type=Missing item. After choosing in the list for Origin the item “Invoice Line”, this entry disappear and is no more available ; I see no way to select the invoice line concerned by the complaint.
---
### Author:  [@ced](https://discuss.tryton.org/u/ced)
#### Post date: [April 21, 2019, 6:43am UTC](https://discuss.tryton.org/t/sale-complaint-usage/1345/2 "2019-04-21T06:43:35Z")
Indeed it is a regression introduced by [Domain inversion for child\_of does not work when the domain use a reference field. (#7869) · Issues · Tryton / Tryton · GitLab](https://bugs.tryton.org/issue7869) it should be fixed by [Filter selection on Reference model without model constraint (#8300) · Issues · Tryton / Tryton · GitLab](https://bugs.tryton.org/issue8300)
---
### Author:  [@jcm](https://discuss.tryton.org/u/jcm)
#### Post date: [January 27, 2020, 11:57am UTC](https://discuss.tryton.org/t/sale-complaint-usage/1345/3 "2020-01-27T11:57:36Z")
Hi,
Sorry for asking something that seems simple.
I don’t understand how the changesets of Issue 8300 are integreted in 5.0 version: after updating to 5.0.17 I still have the erroneous behaviour…
---
### Author:  [@ced](https://discuss.tryton.org/u/ced)
#### Post date: [January 27, 2020, 2:06pm UTC](https://discuss.tryton.org/t/sale-complaint-usage/1345/4 "2020-01-27T14:06:45Z")
I guess you must fill a bug report with a proper way to reproduce on the latest versions.
---
### Author:  [@jcm](https://discuss.tryton.org/u/jcm)
#### Post date: [January 31, 2020, 2:19pm UTC](https://discuss.tryton.org/t/sale-complaint-usage/1345/5 "2020-01-31T14:19:34Z")
Seems the pb was only that the Sale Configuration \> Complaint Sequence was not filled in… I didn’t notice there was a new configuration entry here.
It would be great if one of the actions to solve the complaint could be “return the products” (when already sent) or “cancel the client shipment” (when not sent).
---
### Author:  [@system](https://discuss.tryton.org/u/system)
#### Post date: [March 1, 2020, 2:19pm UTC](https://discuss.tryton.org/t/sale-complaint-usage/1345/6 "2020-03-01T14:19:40Z")
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.