Sure but if it is the job of the administrative department to ensure that information is valid, then it is the administrative department that must click on the confirmed button. But in fact, then the workflow must look like:
- the sales person receives the confirmation of the order
- tries to click on confirm
- an error tells there’s some missing information
- sales person sends an email to the collegues in the administrative department
- the sale is left as “quotation” until somebody acts
Previously, the workflow was cleaner because the sales person could confirm, and if he could not process the sale, at least the sale was already in “confirmed” state, so it clearly showed that the customer had approved the sale.