# Inbound\_email Issue
**URL:** https://discuss.tryton.org/t/inbound-email-issue/9316
**Category:** System Administrator
**Tags:** inbound-email
**Created:** [August 11, 2026, 9:43am UTC](https://discuss.tryton.org/t/inbound-email-issue/9316 "2026-08-11T09:43:17Z")
**Posts on this page:** 12
**Page:** 1
### Author:  [@mimo\_Alva](https://discuss.tryton.org/u/mimo_Alva)
#### Post date: [August 11, 2026, 9:43am UTC](https://discuss.tryton.org/t/inbound-email-issue/9316/1 "2026-08-11T09:43:17Z")
**Hi everyone,**
I’m facing an issue with fetching PDF files from a specific email address (`dev.provider@company.com` on IONOS) and transferring them into the Tryton interface using the **document\_incoming** module.
Here’s what I’ve done so far:
- Activated the modules: **inbound\_email** , **document\_incoming** , and **document\_incoming\_ocr, document\_incoming\_invoice**.
- Generated an application key from Administration → Applications, selected _Incoming Document_, and validated it through the interface.
- In the **Inbound Email** menu, I created a rule and generated a URL (since I’m working on localhost, I used a temporary ngrok link).
**Rule details:**
- Name: TEST Rechnung
- Origin: (empty)
- Destination: `dev\.provider@company\.com`
- Subject: Rechnung
- Attachment Name: `\.pdf$`
- Headers: (empty)
- Action: Incoming Document
After setting this up, I tested by sending an email with a PDF attachment to `dev.provider@company.com`. However, nothing happened — no PDF was transferred into the Tryton interface.
**My question:** Is there an additional step I might have missed that prevents the email from being processed and the PDF from being imported into Tryton?
---
### Author:  [@ced](https://discuss.tryton.org/u/ced)
#### Post date: [August 11, 2026, 10:20am UTC](https://discuss.tryton.org/t/inbound-email-issue/9316/2 "2026-08-11T10:20:35Z")
Is your email appears in the “E-mails” of the “Inbox”? If yes, what are the data?
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### Author:  [@mimo\_Alva](https://discuss.tryton.org/u/mimo_Alva)
#### Post date: [August 11, 2026, 10:33am UTC](https://discuss.tryton.org/t/inbound-email-issue/9316/3 "2026-08-11T10:33:32Z")
Hi Mr@ced, No, The emails does not appear in Administration → Models → E-mails.
I also did a small test, I tested the `/document_incoming` endpoint separately with a PDF using curl command and -H “Authorization: Bearer key” and I found the file on incoming documents menu
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### Author:  [@ced](https://discuss.tryton.org/u/ced)
#### Post date: [August 11, 2026, 10:36am UTC](https://discuss.tryton.org/t/inbound-email-issue/9316/4 "2026-08-11T10:36:35Z")
> [@mimo\_Alva](#):
>
> No, The emails does not appear in Administration → Models → E-mails.
Those are emails sent from the client.
I’m talking of the emails received in the inbox.
---
### Author:  [@mimo\_Alva](https://discuss.tryton.org/u/mimo_Alva)
#### Post date: [August 11, 2026, 11:19am UTC](https://discuss.tryton.org/t/inbound-email-issue/9316/5 "2026-08-11T11:19:27Z")
I didn’t find such menu in my tryton interface , here is the screenshoot of the menus I have and what I found under menu [Administration / Inbound Email / Inbox](https://6aa6-196-224-6-144.ngrok-free.app/#)(I found just the record that I created) , could u tell me the exact path where I should go to verify ???
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### Author:  [@ced](https://discuss.tryton.org/u/ced)
#### Post date: [August 11, 2026, 11:29am UTC](https://discuss.tryton.org/t/inbound-email-issue/9316/6 "2026-08-11T11:29:33Z")
It is in the relate menu of the inbox
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### Author:  [@mimo\_Alva](https://discuss.tryton.org/u/mimo_Alva)
#### Post date: [August 11, 2026, 2:38pm UTC](https://discuss.tryton.org/t/inbound-email-issue/9316/7 "2026-08-11T14:38:36Z")
Hi again , I get you now, after select the record “Rechnung pdf” that i created already as exist in screesnshoot in Inboud Email/inbox I click on **relate** menu, I don’t found any emails details there , the inbox is empty
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### Author:  [@ced](https://discuss.tryton.org/u/ced)
#### Post date: [August 11, 2026, 2:39pm UTC](https://discuss.tryton.org/t/inbound-email-issue/9316/8 "2026-08-11T14:39:58Z")
Then there should be a problem with your call to the inbound email hook.
You should check the logs.
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### Author:  [@mimo\_Alva](https://discuss.tryton.org/u/mimo_Alva)
#### Post date: [August 11, 2026, 3:18pm UTC](https://discuss.tryton.org/t/inbound-email-issue/9316/9 "2026-08-11T15:18:17Z")
the logs in terminal are
```auto
Connections ttl opn rt1 rt5 p50 p90
468 0 0.00 0.01 0.04 0.21
HTTP Requests
16:06:39.004 CET POST /tryton_database/inbound_email/inbox/9b2afec8f2a747a2b9c723ff4ea10c6d 204 NO CONTENT
16:03:27.944 CET POST /tryton_database/inbound_email/inbox/9b2afec8f2a747a2b9c723ff4ea10c6d 500 INTERNAL SERVER ERROR
15:59:24.329 CET GET /favicon.ico 405 METHOD NOT ALLOWED
15:59:24.124 CET GET /tryton_database/inbound_email/inbox/ 405 METHOD NOT ALLOWED
15:59:18.142 CET GET /favicon.ico 405 METHOD NOT ALLOWED
15:59:17.877 CET GET /tryton_database/inbound_email/inbox/9b2afec8f2a747a2b9c723ff4ea10c6d 405 METHOD NOT ALLOWED
15:59:07.214 CET POST /tryton_database/ 200 OK
```
when I try to see the url endpoint generated automatically durning create inbound email record it say Method not allowed
Is there another thing I can verify with?
---
### Author:  [@ced](https://discuss.tryton.org/u/ced)
#### Post date: [August 11, 2026, 7:15pm UTC](https://discuss.tryton.org/t/inbound-email-issue/9316/10 "2026-08-11T19:15:43Z")
For me your POST request is not correctly done.
Can you share what request you are performing?
---
### Author:  [@mimo\_Alva](https://discuss.tryton.org/u/mimo_Alva)
#### Post date: [August 12, 2026, 8:11am UTC](https://discuss.tryton.org/t/inbound-email-issue/9316/11 "2026-08-12T08:11:27Z")
Hi,
I tested again by sending an email at 08:58, but this time there is no request to the inbound email endpoint in the terminal logs.
When I open the generated inbound email URL directly in the browser, I get 405 METHOD NOT ALLOWED, which I understand is because the browser sends GET while the endpoint expects POST.
I have not configured IONOS to make a POST request to the generated Tryton endpoint. I only have the IONOS email address and the Tryton Inbound Email endpoint configured. Could this be the missing part? What should be used to fetch the email from IONOS and POST the raw email to the Tryton endpoint?
---
### Author:  [@ced](https://discuss.tryton.org/u/ced)
#### Post date: [August 12, 2026, 8:33am UTC](https://discuss.tryton.org/t/inbound-email-issue/9316/12 "2026-08-12T08:33:56Z")
> [@mimo\_Alva](#):
>
> What should be used to fetch the email from IONOS and POST the raw email to the Tryton endpoint?
IONOS is not supported. But as far as I see it is not a transactional email provider but just an hosting service.
I’m not sure it is the proper provider for inbound email.
Any way, you will have to write your own script to fetch email and post them if you want to use IONOS.