# How to reset a password through web interface

**URL:** https://discuss.tryton.org/t/how-to-reset-a-password-through-web-interface/3182
**Category:** System Administrator
**Created:** [September 3, 2020, 9:54pm UTC](https://discuss.tryton.org/t/how-to-reset-a-password-through-web-interface/3182 "2020-09-03T21:54:38Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![douglas](https://discuss-cdn.tryton.org/letter_avatar_proxy/v4/letter/d/a6a055/32.png) [@douglas](https://discuss.tryton.org/u/douglas)
#### Post date: [September 3, 2020, 9:54pm UTC](https://discuss.tryton.org/t/how-to-reset-a-password-through-web-interface/3182/1 "2020-09-03T21:54:38Z")

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Hello,

I would like to change a password but it is not obvious to me what to do first through the web the interface (version 5.6).

 ![password_change](https://discuss-cdn.tryton.org/uploads/default/original/2X/1/10a3b0953f80568f6211f38feae3a44d4b49ae84.png)

Which should I do?

- First start typing in the password field then press `Reset Password`.

or

- Press `Reset Password` first and a dialogue will appear.

(It would be more obvious if the option not to be taken were greyed out or inactive.)

Thank you,

Douglas

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### Author: ![ced](https://discuss-cdn.tryton.org/user_avatar/discuss.tryton.org/ced/32/1237_2.png) [@ced](https://discuss.tryton.org/u/ced)
#### Post date: [September 3, 2020, 10:33pm UTC](https://discuss.tryton.org/t/how-to-reset-a-password-through-web-interface/3182/2 "2020-09-03T22:33:53Z")

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You can fill a new password and save.  
Or you can click on reset password to generate a new one that will be sent to the user email address (there is a tooltip on the button that explains that).

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### Author: ![douglas](https://discuss-cdn.tryton.org/letter_avatar_proxy/v4/letter/d/a6a055/32.png) [@douglas](https://discuss.tryton.org/u/douglas)
#### Post date: [September 4, 2020, 3:17pm UTC](https://discuss.tryton.org/t/how-to-reset-a-password-through-web-interface/3182/3 "2020-09-04T15:17:30Z")

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Thank you for your answer. I understand and it works.

I have a follow up query about changing the admin password through the web interface, series 5.6.

Part way through, browser `popup` appears during password change. Not sure what it was for or if it is problem with Tryton or browser.

**Enter new password**

 ![](https://discuss-cdn.tryton.org/uploads/default/original/2X/2/29c8a6ca68953d76d9d68a56e58a6f8b64032070.png)

**Save**

 ![](https://discuss-cdn.tryton.org/uploads/default/original/2X/d/da39605afabc07a0cc9e7e04214a71179876c149.png)

**A pop-up appears that I have not been able to figure out how to satisfy it. I found that cancelling it was the only thing that worked for me.**

 ![](https://discuss-cdn.tryton.org/uploads/default/original/2X/a/a95dd022c4306c83250dfb28c1226ce35b9f49cb.png)

**Cancel. Then another dialogue appears.**

 ![](https://discuss-cdn.tryton.org/uploads/default/original/2X/1/105d6e63a8f76ddfaf28ea089835301137517742.png)

**Enter the NEW password. (This could be more explicit.) I think the logic of this is to log back in with the updated password rather than confirmation of password.**

 ![](https://discuss-cdn.tryton.org/uploads/default/original/2X/c/c05cfe69d7315e53b75ba6f9c994bac51f76d31b.png)

**At this point says the record saved.**

 ![](https://discuss-cdn.tryton.org/uploads/default/original/2X/9/9b8724ab13fdfe8a652c21927784c5c609a2c11e.png)

Thanks,

Douglas

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### Author: ![ced](https://discuss-cdn.tryton.org/user_avatar/discuss.tryton.org/ced/32/1237_2.png) [@ced](https://discuss.tryton.org/u/ced)
#### Post date: [September 4, 2020, 3:29pm UTC](https://discuss.tryton.org/t/how-to-reset-a-password-through-web-interface/3182/4 "2020-09-04T15:29:14Z")

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> [@douglas](#):
>
> A pop-up appears that I have not been able to figure out how to satisfy it. I found that cancelling it was the only thing that worked for me.

It should be fixed by [Authentication popup on RPC request (#9535) · Issues · Tryton / Tryton · GitLab](https://bugs.tryton.org/issue9535).

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### Author: ![system](https://discuss-cdn.tryton.org/uploads/default/original/1X/c6f8ec0a40525cdcd50058c734283450a4b3d38b.png) [@system](https://discuss.tryton.org/u/system)
#### Post date: [October 4, 2020, 3:29pm UTC](https://discuss.tryton.org/t/how-to-reset-a-password-through-web-interface/3182/5 "2020-10-04T15:29:15Z")

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