# Cannot register payment - "Journal" list is empty
**URL:** https://discuss.tryton.org/t/cannot-register-payment-journal-list-is-empty/7607
**Category:** User
**Created:** [August 26, 2024, 1:37pm UTC](https://discuss.tryton.org/t/cannot-register-payment-journal-list-is-empty/7607 "2024-08-26T13:37:26Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@philipp.ludwig](https://discuss.tryton.org/u/philipp.ludwig)
#### Post date: [August 26, 2024, 1:37pm UTC](https://discuss.tryton.org/t/cannot-register-payment-journal-list-is-empty/7607/1 "2024-08-26T13:37:26Z")
So I am trying to register that a customer paid an invoice, but I can’t, because the “Journal” list is empty:
I am using the SKR03 account template. Things I tried:
- Creating a “Payment Journal” at Financial / Configuration / Payments / Payment Journals
- Creating a Invoice Payment Method at Financial / Configuration / Journals / Invoice Payment Methods
Both did not help, the dropdown is still empty. What is Tryton expecting here?
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### Author:  [@pokoli](https://discuss.tryton.org/u/pokoli)
#### Post date: [August 26, 2024, 1:40pm UTC](https://discuss.tryton.org/t/cannot-register-payment-journal-list-is-empty/7607/2 "2024-08-26T13:40:13Z")
The payment journals are available on the following menu option:
> [@philipp.ludwig](#):
>
> Creating a “Payment Journal” at Financial / Configuration / Payments / Payment Journals
Probably the problem is that you created the records after loading the view, so previous values are not loaded by the client. You need to refresh the page to see the new values apear.
> [@philipp.ludwig](#):
>
> Creating a Invoice Payment Method at Financial / Configuration / Journals / Invoice Payment Methods
The methods created here appear under the “Pay” button in the invoices.
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### Author:  [@philipp.ludwig](https://discuss.tryton.org/u/philipp.ludwig)
#### Post date: [August 26, 2024, 1:54pm UTC](https://discuss.tryton.org/t/cannot-register-payment-journal-list-is-empty/7607/3 "2024-08-26T13:54:04Z")
Thanks for the quick reply. Indeed refreshing the Browser was required here. I thought using the refresh button inside Tryton is enough, thanks for that.
> The methods created here appear under the “Pay” button in the invoices.
I did not have a “Pay” button at the Invoices, until I put my user into the respective group. (This is just a note for others who are stumbling here).
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### Author:  [@pokoli](https://discuss.tryton.org/u/pokoli)
#### Post date: [August 26, 2024, 1:55pm UTC](https://discuss.tryton.org/t/cannot-register-payment-journal-list-is-empty/7607/4 "2024-08-26T13:55:03Z")
> [@philipp.ludwig](#):
>
> I did not have a “Pay” button at the Invoices, until I put my user into the respective group. (This is just a note for others who are stumbling here).
Just for the completeness. Pay button is not show until you create some payment methods.
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### Author:  [@bizcom-it](https://discuss.tryton.org/u/bizcom-it)
#### Post date: [August 30, 2024, 11:58am UTC](https://discuss.tryton.org/t/cannot-register-payment-journal-list-is-empty/7607/5 "2024-08-30T11:58:01Z")
In order not to have to provide all the information again, there are sample databases on tryton.community for various configurations that already contain all the basic settings.
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### Author:  [@system](https://discuss.tryton.org/u/system)
#### Post date: [September 29, 2024, 11:59am UTC](https://discuss.tryton.org/t/cannot-register-payment-journal-list-is-empty/7607/6 "2024-09-29T11:59:01Z")
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