# Support
**URL:** https://discuss.tryton.org/c/support/17.md
[Latest](https://discuss.tryton.org/latest.md) · [Categories](https://discuss.tryton.org/categories.md) · [Tags](https://discuss.tryton.org/tags.md)
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## [About the Support category](https://discuss.tryton.org/t/about-the-support-category/184)
**Author:** [@ced](https://discuss.tryton.org/u/ced)\
**Replies:** 0\
**Last updated:** [August 14, 2016, 5:18pm UTC](https://discuss.tryton.org/t/about-the-support-category/184 "2016-08-14T17:18:58Z")
Request support from the community. You must choose between user, sys admin or developer. If you think it is a bug, report it on the bug tracker. Do not forget to mark the post that provides a solution
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## [edocument\_unece UNCL5189 / UNCL7161 code lists – correctness and EN 16931 validation](https://discuss.tryton.org/t/edocument-unece-uncl5189-uncl7161-code-lists-correctness-and-en-16931-validation/9419)
**Author:** [@mariem](https://discuss.tryton.org/u/mariem)\
**Replies:** 6\
**Last updated:** [October 1, 2026, 4:20pm UTC](https://discuss.tryton.org/t/edocument-unece-uncl5189-uncl7161-code-lists-correctness-and-en-16931-validation/9419 "2026-10-01T16:20:53Z")
Hi, I’m developing a Tryton module which using edocument\_unece module and I’m working around allowances and charges. I looked at the UNCL5189 and UNCL7161 code lists added to edocument\_unece in 8.0 (product.py) and I ha…
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## [Cannot process sale in tryton dev](https://discuss.tryton.org/t/cannot-process-sale-in-tryton-dev/9418)
**Author:** [@maxx](https://discuss.tryton.org/u/maxx)\
**Replies:** 9\
**Last updated:** [October 1, 2026, 12:00pm UTC](https://discuss.tryton.org/t/cannot-process-sale-in-tryton-dev/9418 "2026-10-01T12:00:32Z")
Hi, I’m doing some tests in tryton dev. I’m working on a clean database. Just testing sale module. When confirming sale, state stay ‘confirmed’. Button ‘Process’ is inactive, and I could go back to ‘Draft’ state. Don’t…
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## [Install module in editable mode with pyproject.toml](https://discuss.tryton.org/t/install-module-in-editable-mode-with-pyproject-toml/9415)
**Author:** [@maxx](https://discuss.tryton.org/u/maxx)\
**Replies:** 1\
**Last updated:** [September 30, 2026, 12:23pm UTC](https://discuss.tryton.org/t/install-module-in-editable-mode-with-pyproject-toml/9415 "2026-09-30T12:23:21Z")
Did someone test module installation in editable mode ? Installation is working but when launching ./.venv/trytond/bin/trytond-admin -c../.trytond.conf -d mr\_3009 -v --all --activate-dependencies I’m getting this erro…
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## [Errors when migrating dev trytond from 7.9 to 8.1 (pre 8.2)](https://discuss.tryton.org/t/errors-when-migrating-dev-trytond-from-7-9-to-8-1-pre-8-2/9409)
**Author:** [@maxx](https://discuss.tryton.org/u/maxx)\
**Replies:** 10\
**Last updated:** [September 30, 2026, 7:32am UTC](https://discuss.tryton.org/t/errors-when-migrating-dev-trytond-from-7-9-to-8-1-pre-8-2/9409 "2026-09-30T07:32:33Z")
Hi, trying to migrate a test database fom 7.9 to 8.1 I’m getting this error when doing ‘trytond-admin’: (seems linked to trytond/trytond/ir/translation.py · branch/default · Tryton / Tryton · GitLab ) /srv/tryton/tryt…
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## [I received a peppol invoice with a quantity of 0.009999999999999998, which errors out](https://discuss.tryton.org/t/i-received-a-peppol-invoice-with-a-quantity-of-0-009999999999999998-which-errors-out/9405)
**Author:** [@hobbes](https://discuss.tryton.org/u/hobbes)\
**Replies:** 3\
**Last updated:** [September 25, 2026, 5:52pm UTC](https://discuss.tryton.org/t/i-received-a-peppol-invoice-with-a-quantity-of-0-009999999999999998-which-errors-out/9405 "2026-09-25T17:52:06Z")
Hi, I just received an invoice from a supplier, on which a line has 0.009999999999999998 as quantity. Import fails: The number of digits in the value "'0.009999999999999998'" for field "Quantity" in record "acount - a…
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## [B-Tree index size limit with long translated text](https://discuss.tryton.org/t/b-tree-index-size-limit-with-long-translated-text/9402)
**Author:** [@Gruenfischer](https://discuss.tryton.org/u/Gruenfischer)\
**Replies:** 2\
**Last updated:** [September 22, 2026, 7:27am UTC](https://discuss.tryton.org/t/b-tree-index-size-limit-with-long-translated-text/9402 "2026-09-22T07:27:15Z")
Hi, Tryton version: 8.0 Database: PostgreSQL When saving a longer translatable text, an HTML marketing email, PostgreSQL raises: psycopg.errors.ProgramLimitExceeded: index row size 2768 exceeds btree maximum 2704 Th…
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## [Authentication\_saml stuck with "Cannot\_match\_source\_hash"](https://discuss.tryton.org/t/authentication-saml-stuck-with-cannot-match-source-hash/9389)
**Author:** [@piosystems](https://discuss.tryton.org/u/piosystems)\
**Replies:** 14\
**Last updated:** [September 20, 2026, 8:07pm UTC](https://discuss.tryton.org/t/authentication-saml-stuck-with-cannot-match-source-hash/9389 "2026-09-20T20:07:48Z")
I have entityID = https://erp.mydomain.com/tryton\_db\_yeqqcrtbickz/authentication/saml/keycloak/metadata in trytond.conf and also set my keycloak saml client’s clientId to the same value. I just can’t overcome “invalid re…
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## [Using packages on sale lines](https://discuss.tryton.org/t/using-packages-on-sale-lines/7101)
**Author:** [@pokoli](https://discuss.tryton.org/u/pokoli)\
**Replies:** 4\
**Last updated:** [September 15, 2026, 3:32pm UTC](https://discuss.tryton.org/t/using-packages-on-sale-lines/7101 "2026-09-15T15:32:28Z")
When using EAN14 barcodes there are two quantities two manage on order lines: The number of packages. The number of units to be sold. (Which can be computed with: quantity of packages \* package size). In such case it …
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## [How to add a form view button without displaying it in the Actions menu?](https://discuss.tryton.org/t/how-to-add-a-form-view-button-without-displaying-it-in-the-actions-menu/9388)
**Author:** [@Ibtissemj](https://discuss.tryton.org/u/Ibtissemj)\
**Replies:** 1\
**Last updated:** [September 15, 2026, 3:08pm UTC](https://discuss.tryton.org/t/how-to-add-a-form-view-button-without-displaying-it-in-the-actions-menu/9388 "2026-09-15T15:08:16Z")
Hi, I have a button defined directly in a Tryton form view: \ I want the button to be visible directly in the form view, but I don’t want it to appear in the Actions menu. I tried…
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## [In timesheet.line, my employee field is a Many2One to company.employee](https://discuss.tryton.org/t/in-timesheet-line-my-employee-field-is-a-many2one-to-company-employee/9387)
**Author:** [@mimo\_Alva](https://discuss.tryton.org/u/mimo_Alva)\
**Replies:** 1\
**Last updated:** [September 15, 2026, 7:26am UTC](https://discuss.tryton.org/t/in-timesheet-line-my-employee-field-is-a-many2one-to-company-employee/9387 "2026-09-15T07:26:20Z")
Hi, In timesheet.line, the employee field is a Many2One to company.employee. employee = fields.Many2One('company.employee', 'Employee', required=True, select=True, domain=\[ ('company', '=', Eval('company', …
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## [Comment faire un compte de résultat detaille sur la version 8.0](https://discuss.tryton.org/t/comment-faire-un-compte-de-resultat-detaille-sur-la-version-8-0/9384)
**Author:** [@magraou](https://discuss.tryton.org/u/magraou)\
**Replies:** 2\
**Last updated:** [September 14, 2026, 8:51am UTC](https://discuss.tryton.org/t/comment-faire-un-compte-de-resultat-detaille-sur-la-version-8-0/9384 "2026-09-14T08:51:31Z")
Bonjour, J’utilise la version 8 Je vois bien le compte de résultat (selon le plan comptable français) mais je ne vois pas comment faire un compte de résultat détaillé, ou comment faire pour deployer le compte de résult…
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## [Close Purchase Order](https://discuss.tryton.org/t/close-purchase-order/9385)
**Author:** [@essajee](https://discuss.tryton.org/u/essajee)\
**Replies:** 1\
**Last updated:** [September 14, 2026, 7:55am UTC](https://discuss.tryton.org/t/close-purchase-order/9385 "2026-09-14T07:55:14Z")
Hello, We should have the option of closing partial delivered purchase orders or amending the PO.
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## [How to build an ecommerce?](https://discuss.tryton.org/t/how-to-build-an-ecommerce/9383)
**Author:** [@tryhard](https://discuss.tryton.org/u/tryhard)\
**Replies:** 2\
**Last updated:** [September 14, 2026, 5:51am UTC](https://discuss.tryton.org/t/how-to-build-an-ecommerce/9383 "2026-09-14T05:51:53Z")
so i want to use tryton for my business and saw that it lacks ecommerce. is there a guide on how to build that part? are there any guides and tutorial for tryton as a developer just to get familiar on where everything i…
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## [Does Subscription respect price changes?](https://discuss.tryton.org/t/does-subscription-respect-price-changes/9380)
**Author:** [@Eulengesicht](https://discuss.tryton.org/u/Eulengesicht)\
**Replies:** 8\
**Last updated:** [September 12, 2026, 9:05am UTC](https://discuss.tryton.org/t/does-subscription-respect-price-changes/9380 "2026-09-12T09:05:59Z")
Hello, our agricult coop had price changes in May. Now I find invoices for August with those changes not being respected; all of them still do have the old price. Is that intended behavior? - IMHO, when price of a prod…
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## [Direct debit on supplier credit notes](https://discuss.tryton.org/t/direct-debit-on-supplier-credit-notes/9346)
**Author:** [@acaubet](https://discuss.tryton.org/u/acaubet)\
**Replies:** 2\
**Last updated:** [September 10, 2026, 8:31am UTC](https://discuss.tryton.org/t/direct-debit-on-supplier-credit-notes/9346 "2026-09-10T08:31:40Z")
I found an asymmetry in account\_payment and I am not sure what the intended behavior is. A party has two different direct debit settings: payment\_direct\_debit, whose help says it is used when the supplier does direct …
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## [Order point for kits](https://discuss.tryton.org/t/order-point-for-kits/9363)
**Author:** [@Eulengesicht](https://discuss.tryton.org/u/Eulengesicht)\
**Replies:** 2\
**Last updated:** [September 7, 2026, 7:26pm UTC](https://discuss.tryton.org/t/order-point-for-kits/9363 "2026-09-07T19:26:21Z")
Hello everybody, I tried to make use of the stock&inventory \> order point feature and found, that I cannot add kits to the list, to feed the stock supply wizard. Is it my wrong, intended behaviour - or an issue? EG
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## [Can not login using desktop client](https://discuss.tryton.org/t/can-not-login-using-desktop-client/9369)
**Author:** [@skovstedbuch](https://discuss.tryton.org/u/skovstedbuch)\
**Replies:** 2\
**Last updated:** [September 6, 2026, 3:04pm UTC](https://discuss.tryton.org/t/can-not-login-using-desktop-client/9369 "2026-09-06T15:04:21Z")
Hi, I have installed Tryton using docker and I have a server running that i can connect to in a webbrowser. When I try to connect with the desktop client I get could not connect to the server. Can someone tell me what…
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## [Cron failing after loading all modules on 8.0](https://discuss.tryton.org/t/cron-failing-after-loading-all-modules-on-8-0/9358)
**Author:** [@piosystems](https://discuss.tryton.org/u/piosystems)\
**Replies:** 5\
**Last updated:** [September 5, 2026, 4:07pm UTC](https://discuss.tryton.org/t/cron-failing-after-loading-all-modules-on-8-0/9358 "2026-09-05T16:07:05Z")
When I start an instance of tryton-cron, the log shows that it successfully loads all modules but then fails as shown in the excerpt below. The instance eventually dies. I am trying to figure out what could be wrong. Lo…
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## [Managing Supplier Shipment with stock moves in the past in a closed stock period](https://discuss.tryton.org/t/managing-supplier-shipment-with-stock-moves-in-the-past-in-a-closed-stock-period/9360)
**Author:** [@maxx](https://discuss.tryton.org/u/maxx)\
**Replies:** 6\
**Last updated:** [September 3, 2026, 1:15pm UTC](https://discuss.tryton.org/t/managing-supplier-shipment-with-stock-moves-in-the-past-in-a-closed-stock-period/9360 "2026-09-03T13:15:06Z")
Hi, Wondering how to manage such case in Tryton: We purchased a product in May, we are expecting a delivery date in June but nothing happens… Purchase is still processing, there’s no shipment linked to. In August, we …
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## [How to monitor non-matches from statement rules?](https://discuss.tryton.org/t/how-to-monitor-non-matches-from-statement-rules/9355)
**Author:** [@Eulengesicht](https://discuss.tryton.org/u/Eulengesicht)\
**Replies:** 2\
**Last updated:** [September 3, 2026, 11:42am UTC](https://discuss.tryton.org/t/how-to-monitor-non-matches-from-statement-rules/9355 "2026-09-03T11:42:05Z")
Hello everybody, when using the sepa statement module, I regularly encounter some “non-matches” from my regex, usually they result from mistakes in my database (misspellings of party names, missing parties or such). Ti…
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## [Is there an equivalent for setup.py's MODULE2PREFIX in pyproject.toml?](https://discuss.tryton.org/t/is-there-an-equivalent-for-setup-pys-module2prefix-in-pyproject-toml/9348)
**Author:** [@lars\_wuerfel](https://discuss.tryton.org/u/lars_wuerfel)\
**Replies:** 3\
**Last updated:** [September 1, 2026, 11:47am UTC](https://discuss.tryton.org/t/is-there-an-equivalent-for-setup-pys-module2prefix-in-pyproject-toml/9348 "2026-09-01T11:47:46Z")
I am working with custom module prefix for custom tryton modules, say ‘my\_prefix’ instead of default ‘trytond’. I have custom modules that depend on other custom modules. Before the transition to pyproject.toml, in set…
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## [Medical Imaging Report Formatting issue](https://discuss.tryton.org/t/medical-imaging-report-formatting-issue/9351)
**Author:** [@asifrana](https://discuss.tryton.org/u/asifrana)\
**Replies:** 6\
**Last updated:** [September 1, 2026, 9:49am UTC](https://discuss.tryton.org/t/medical-imaging-report-formatting-issue/9351 "2026-09-01T09:49:51Z")
Hi, I am facing problem when copy Old imaging report text and insert in new report. It shows error and some times it remove formatting. TypeError: Unable to marshal str as an array, use .encode() to convert to bytes Pl…
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## [How to find related parties with Party Relationship module](https://discuss.tryton.org/t/how-to-find-related-parties-with-party-relationship-module/9349)
**Author:** [@Eulengesicht](https://discuss.tryton.org/u/Eulengesicht)\
**Replies:** 2\
**Last updated:** [August 31, 2026, 6:58pm UTC](https://discuss.tryton.org/t/how-to-find-related-parties-with-party-relationship-module/9349 "2026-08-31T18:58:26Z")
Hello, found the party\_relationship module useful for our agricultural coop. But: Can I find related parties from the party window itself? Are there any hints “this party is related to another one” at the party windo…
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## [Manually creating a Shipment out by picking outgoing moves](https://discuss.tryton.org/t/manually-creating-a-shipment-out-by-picking-outgoing-moves/9345)
**Author:** [@maxx](https://discuss.tryton.org/u/maxx)\
**Replies:** 3\
**Last updated:** [August 28, 2026, 9:51am UTC](https://discuss.tryton.org/t/manually-creating-a-shipment-out-by-picking-outgoing-moves/9345 "2026-08-28T09:51:50Z")
Hi, We are wondering if we could customize Tryton to create Shipment Out manually and then picking outgoing moves created when processing the sale. (similar behaviour as Shipment In). Is there any inconvenient to have …
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## [Using Keycloak SSO with authentication\_saml module](https://discuss.tryton.org/t/using-keycloak-sso-with-authentication-saml-module/9344)
**Author:** [@piosystems](https://discuss.tryton.org/u/piosystems)\
**Replies:** 8\
**Last updated:** [August 27, 2026, 10:19am UTC](https://discuss.tryton.org/t/using-keycloak-sso-with-authentication-saml-module/9344 "2026-08-27T10:19:16Z")
I have setup Keycloak SAML client for SSO. After login and redirect from Keycloak to the Tryton page, unfortunately, only the Tryton layout shows on the browser page followed immediately by a redirect attempt to login ag…
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## [Tryton 7 Session Expiration Issue](https://discuss.tryton.org/t/tryton-7-session-expiration-issue/9338)
**Author:** [@asifrana](https://discuss.tryton.org/u/asifrana)\
**Replies:** 5\
**Last updated:** [August 24, 2026, 1:00pm UTC](https://discuss.tryton.org/t/tryton-7-session-expiration-issue/9338 "2026-08-24T13:00:02Z")
I am using GNU Health 5.0 with Tryton 7. I have configured the session to expire after 3 minutes of inactivity. However, the session expiration is not working consistently. In some cases, I receive a Gateway Error, whil…
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## [Create\_date in list views Sao client hangs](https://discuss.tryton.org/t/create-date-in-list-views-sao-client-hangs/9325)
**Author:** [@Gruenfischer](https://discuss.tryton.org/u/Gruenfischer)\
**Replies:** 3\
**Last updated:** [August 18, 2026, 9:05am UTC](https://discuss.tryton.org/t/create-date-in-list-views-sao-client-hangs/9325 "2026-08-18T09:05:29Z")
Hi, the moment I use create\_date, the internal field in list view, the view will not load, and the clients shows the “processing” note. There is no error logged. even if I wrap the crate date inside a function field cr…
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## [Total amount issue](https://discuss.tryton.org/t/total-amount-issue/9322)
**Author:** [@mimo\_Alva](https://discuss.tryton.org/u/mimo_Alva)\
**Replies:** 1\
**Last updated:** [August 17, 2026, 12:21pm UTC](https://discuss.tryton.org/t/total-amount-issue/9322 "2026-08-17T12:21:08Z")
Hi, I have an issue with how to handle Brutto (tax-included) prices in supplier invoices. The client wants to enter the Brutto price first for each invoice line, and then have Tryton calculate the net/untaxed price and…
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## [On\_change\_notify issue](https://discuss.tryton.org/t/on-change-notify-issue/9311)
**Author:** [@Gruenfischer](https://discuss.tryton.org/u/Gruenfischer)\
**Replies:** 2\
**Last updated:** [August 14, 2026, 10:58am UTC](https://discuss.tryton.org/t/on-change-notify-issue/9311 "2026-08-14T10:58:10Z")
Hi , I try to add a simple on\_change\_notify() to the sale\_subscription module. I extend class Subscription with: @fields.depends('party') def on\_change\_notify(self): notifications = super().on\_change\_notif…
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